Refund & Return Policy

1. Return Eligibility

Products Eligible for Return:

• Unopened and unused herbal products and supplements (within 7 days of delivery)
• Damaged or defective products (within 7 days of delivery)
• Products received in error or incorrect items
• Clothing and lifestyle products with tags intact (within 7 days of delivery)

Products NOT Eligible for Return:

• Opened or used herbal products, supplements, or consumables (for hygiene and safety reasons)
• Perishable items
• Custom or personalized products
• Astrological consultation services (once provided)
• Pooja samagri that has been opened or used
• Products without original packaging, tags, or proof of purchase

2. Return Process

Step 1: Contact Us

Within 7 days of receiving your order, contact us to initiate a return:

• Email: info@shrividyaenterprises.in
• Phone: +91 92170 38464
• Provide: Order number, product details, and reason for return

Step 2: Return Authorization

We will review your request and provide return authorization if eligible. You will receive:

• Return authorization number (RMA)
• Return shipping instructions
• Return address

Step 3: Ship the Product

• Pack the product securely in original packaging
• Include all accessories, manuals, and original tags
• Write the RMA number on the package
• Ship to the provided return address

Step 4: Inspection and Refund

• We will inspect the returned product upon receipt
• If approved, refund will be processed within 7-10 business days
• You will receive email confirmation of refund

3. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately (within 7 days of delivery)
• Provide photos of the damaged/defective product and packaging
• We will arrange for replacement or full refund at no cost to you
• We will cover return shipping costs for damaged/defective items

4. Refund Method and Timeline

Refund Method:

• Refunds will be issued to the original payment method
• If original payment method is unavailable, bank transfer or store credit

Refund Timeline:

• Processing: 7-10 business days after receiving returned product
• Bank/card refunds may take additional 5-7 business days to reflect
• You will receive email confirmation once refund is processed

Refund Amount:

• Full product price will be refunded for eligible returns
• Original shipping charges are non-refundable (except for damaged/defective items)
• Return shipping costs are the customer's responsibility (except for damaged/defective items)

5. Exchanges

We currently do not offer direct exchanges. For size/item changes:

• Return the original product following our return procedure
• Place a new order for the desired item
• Refund will be processed for the returned item

6. Astrological Consultation Refund Policy

7. Bulk/B2B Orders

Bulk and B2B orders may have different return and refund terms. Please contact our B2B team to discuss specific terms before placing large orders.

8. Important Notes

• Keep your order confirmation and tracking information for return purposes
• We recommend using trackable shipping for returns
• We are not responsible for products lost during return shipment
• Refusal to accept delivery does not constitute a valid return
• Cash on Delivery (COD) orders: Refunds will be processed via bank transfer

9. Exceptions and Special Cases

In exceptional circumstances (e.g., medical emergencies, unforeseen situations), we may consider returns outside the standard policy. Please contact us to discuss your specific situation.

10. Contact for Returns and Refunds

For any questions or to initiate a return: